faq

FAQ (Frequently Asked Questions) for the CraftsySpace online store

🛒 Orders and payment

Q: How do I place an order?

A: Just add items to the cart → go to “Checkout” → specify the address and payment method → ​​confirm the order.

Q: What payment methods do you accept?

A: We accept Visa, Mastercard, PayPal, Apple Pay, Google Pay and bank transfers.

Q: Is the payment on the site secure?

A: Yes, we use SSL encryption and do not store your card details.

🚚 Shipping

Q: Who will deliver the order?

A: Delivery in the recipient’s country will be made by the local postal service (for example, USPS for the USA)

🌎 North America & Oceania

1. UNITED STATES (USA) – https://tools.usps.com/go/TrackConfirmAction_input

2. CANADA (Canada) – https://www.canadapost-postescanada.ca/track-reperage/en

3. AUSTRALIA (Australia) – https://auspost.com.au/mypost/track/

4. NEW ZEALAND (Aotearoa) – https://www.nzpost.co.nz/tools/tracking

🇪🇺 Europe

5. ÖSTERREICH (Austria) – https://www.post.at/en/s/sendungsverfolgung

6. ESPAÑA (Spain) – https://www.correos.es/es/es/herramientas

7. DEUTSCHLAND (Germany) – https://www.dhl.de/de/privatkunden.html

8. FRANCE (France) – https://www.laposte.fr/outils/suivre-vos-envois

9. ITALIA (Italy) – https://www.poste.it/cerca/index.html#/

10. PORTUGAL (Portugal) – https://www.ctt.pt/feapl_2/app/open/objectSearch/objectSearch.jspx

11. ELLÁDA (Greece) – https://trackandtrace.elta.gr/en

12. NEDERLAND (Netherlands) – https://www.postnl.nl/en/track-trace/

13. BELGIË / BELGIQUE (Belgium) – https://track.bpost.be/btr/web/#/home

14. POLSKA (Poland) – https://emonitoring.poczta-polska.pl/

15. ČESKÁ REPUBLIKA (Czech Republic) – https://www.ceskaposta.cz/en/track-trace

16. SLOVENSKO (Slovakia) – https://tandt.posta.sk/en

17. MAGYARORSZÁG (Hungary) – https://posta.hu/ugyfelszolgalat/nyomkovetes

18. HRVATSKA (Croatia) – https://www.posta.hr/en/track-and-trace/6652

19. SLOVENIJA (Slovenia) – https://sledenje.posta.si/

20. SUOMI (Finland) – https://www.posti.fi/en/tracking

21. SVERIGE (Sweden) – https://www.postnord.se/en/our-tools/track-and-trace

22. DANMARK (Denmark) – https://www.postnord.dk/en/track-and-trace

23. EESTI (Estonia) – https://www.omniva.ee/eng/track_and_trace

24. LATVIJA (Latvia) – https://www.pasts.lv/en/Tools/ParcelTracking.aspx

25. LIETUVA (Lithuania) – https://www.post.lt/en/help/parcel-search

26. UNITED KINGDOM (UK) – https://www.royalmail.com/track-your-item

27. ÉIRE (Ireland) – https://track.anpost.ie/

Q: How long to wait for the order?

A: Depends on the workload of the delivery services, usually within the following limits:

USA: 2-10 business days.

Europe: 5-14 business days.

Q: Is it possible to track the order?

A: Yes, after sending we will send the tracking number to your email.